Active Directory Integration is a really useful feature that the ShoreTel phone system makes available. I believe the feature was introduced in ShoreTel 9 or 10. This will let you tie a user to their Active Directory account. You want to do this if you can because it will allow you to make changes in […]
This is quick post today. Recently we fixed a dropped call problem around here. I’d like to outline what actually caused the problem and how it was resolved. Cause I believe the initial cause was that I had upgraded to ShoreTel 12.1. If you take a look at shoretelforums.com you’ll see that they have a […]
If you need a super easy VPN that can be used without buying a software client like Cisco VPN Client, then L2TP is definitely the way to go. Windows 7, Vista and XP all have a built-in VPN client that can hook up to it. It’s a really good alternative to traditional IPSEC especially for […]
If you’ve got a new ShoreTel system install, there are a few things that can go wrong with installing Communicator on people’s machines. Several problems I’ve run into are the following: ShoreTel Communicator install isn’t writing the registry key. It seems to install fine otherwise. Communicator fails midway through the installation. Communicator demands to have […]
This post is about how to do a PRI trace on a ShoreTel T1 switch. I couldn’t find good text instructions on how to do this on the internet. Dr Voip has instructions on how to debug caller ID but if you need a trace log, it won’t help much. It’s probably in the ShoreTel […]