GotFreeFax Online Faxing – Free, No Ads

I was recently made aware of a great service for fax troubleshooting and basic faxing called “GotFreeFax.com“. I had used another service for my troubleshooting and just basic faxing needs online, but these guys reached out to me and I’m convinced theirs is definitely better. Here’s a rundown of their free fax features: Two free […]

Useful ShoreTel Communicator Registry Keys for Scripting

I recently did a favor for a friend of mine who wanted tie a couple of systems together that weren’t tightly integrated in his network with some scripts. Anyway, I found the idea in his case fairly novel so I adapted the idea to the ShoreTel phone system and logon scripts. I know a lot […]

Breaking Down VoIP Vocabulary

VoIP Phone systems are emerging as powerful and primary communication tool in the office. They have been proven efficient-worthy and are easier to work with than traditional phones. There are a variety of VoIP Phone system service quotes to choose from and making equipment purchases can be overwhelming. Like almost any new piece of technology, […]

Dock Your iPhone to Your ShoreTel Phone? Coming Soon! Sort of…

I saw a press release for ShoreTel Dock this morning. Heard about it through the grapevine a few months ago but wasn’t sure what it was. Here’s the ShoreTel announcement page for it. http://www.shoretel.com/dockit.html I looked over the specs for the Dock phone and I have to say, that as big a fanboy as I […]

Fixing ShoreTel No Messages May Be Taken For This Mailbox Voicemail Error

Another quick fix today. Occasionally you’ll get a voicemail error message from a user’s voice mail box that says, “No Messages My Be Taken For This Mailbox”. It’s vague and gives no indication why this is happening. The user’s voice mail box might not even be full when this happens. Unfortunately I’ve seen this happen […]

Adding ShoreTel Option 156 to Old Cisco Routers

Found this in my book of notes today. Thought I’d pass this along. There’s a lot of old Cisco Routers out there that configured as DHCP servers on small networks with ShoreTel phones on them. Here’s how to set them up to auto-configure your phones. I’m assuming the router’s DHCP pool has already been set up. […]

DSL vs. Cable Internet, What's the Difference?

This is something that I’ve been asked a lot recently. A lot of people don’t really understand what the differences between the two most common broadband internet types are. So as someone who has worked for not one, but two internet service providers I feel qualified to break it down for people. If you’re looking […]

How to Use Schedules In Auto-Attendants in ShoreTel

This article won’t tell you how to set up an auto-attendant in general, I may do that later. This article focuses on how to use schedules with Auto-Attendants. I’m also going to talk ‘auto-attendant theory’ a bit which should actually apply to other phone systems. Refer to my article on setting up schedules for links […]

How to Set Up Custom Schedules in ShoreTel

A custom schedule in ShoreTel is how you deal with emergencies, unscheduled off times and other times where you need your phones to ring different at a certain time on certain days. The big use I see for it is when weather is bad, or when your office has some other sort of emergency. Some […]

How to Set Up Holiday Schedules in ShoreTel

Holiday Schedules are different from on-hours schedules. For one a holiday schedule has specific dates, but no times. These schedules activate for the entire day from midnight to 11:59pm on the dates selected. How to Set Up Holiday Schedules in ShoreTel I’m going to go over two competing theories on how to do this first, […]