ShoreTel Backup Method Revisited

Occasionally I’ll get a comment on the blog that says, “This post is three years old but it worked” which is really nice to hear. It also means that at least in the case of ShoreTel most stuff is fairly consistent between versions. I was thinking about backing up ShoreTel servers today and looked at […]

Editing Personal Call Handling Rules For Other Users in ShoreTel

This is one of those guides that requires some knowledge of relational databases and the confidence to edit your ShoreWare Director Database without screwing it up. You’ll need some software on your ShoreTel Server to do this. I prefer HeidiSQL but you can use any MySQL GUI that you prefer. You can even install PHPMyAdmin […]

ShoreTel Communicator Encountered Error While Attempting to Connect to Server

Had this problem on a few machines during a failed upgrade. I found the fix here at Read, Deploy, Enjoy!. Here’s the link. Basically it involves setting the permissions to the STClient Login object under DCOM Config in your Component Services to to “Everyone”. What I ran into was slightly different. The object wasn’t even […]

Useful ShoreTel Communicator Registry Keys for Scripting

I recently did a favor for a friend of mine who wanted tie a couple of systems together that weren’t tightly integrated in his network with some scripts. Anyway, I found the idea in his case fairly novel so I adapted the idea to the ShoreTel phone system and logon scripts. I know a lot […]

Importing a WAVE File into a ShoreTel Voicemail Greeting

Sometimes you need to import a WAVE file into a user’s voicemail greeting. This might be because their connection to your ShoreTel server isn’t great, they’re on the road or any of a number of other reasons. Unfortunately there’s no tool to do this in ShoreWare Director. Or at least there isn’t in older versions, there […]

How to Set Up an Active Directory Integrated ShoreTel System to Work With Hosted E-mail Solutions

A commenter named Justin pointed this out to me in the ShoreTel Active Directory Integration post. When you set up Active Directory Integration, one of the ‘problems’ is that ShoreTel will pull the e-mail address from the “User Principal Name” of your Active Directory System. It grays out the email field in the GUI so you can’t […]

Dock Your iPhone to Your ShoreTel Phone? Coming Soon! Sort of…

I saw a press release for ShoreTel Dock this morning. Heard about it through the grapevine a few months ago but wasn’t sure what it was. Here’s the ShoreTel announcement page for it. http://www.shoretel.com/dockit.html I looked over the specs for the Dock phone and I have to say, that as big a fanboy as I […]

Fixing ShoreTel No Messages May Be Taken For This Mailbox Voicemail Error

Another quick fix today. Occasionally you’ll get a voicemail error message from a user’s voice mail box that says, “No Messages My Be Taken For This Mailbox”. It’s vague and gives no indication why this is happening. The user’s voice mail box might not even be full when this happens. Unfortunately I’ve seen this happen […]

Adding ShoreTel Option 156 to Old Cisco Routers

Found this in my book of notes today. Thought I’d pass this along. There’s a lot of old Cisco Routers out there that configured as DHCP servers on small networks with ShoreTel phones on them. Here’s how to set them up to auto-configure your phones. I’m assuming the router’s DHCP pool has already been set up. […]

How to Use Schedules In Auto-Attendants in ShoreTel

This article won’t tell you how to set up an auto-attendant in general, I may do that later. This article focuses on how to use schedules with Auto-Attendants. I’m also going to talk ‘auto-attendant theory’ a bit which should actually apply to other phone systems. Refer to my article on setting up schedules for links […]