A commenter named Justin pointed this out to me in the ShoreTel Active Directory Integration post. When you set up Active Directory Integration, one of the ‘problems’ is that ShoreTel will pull the e-mail address from the “User Principal Name” of your Active Directory System. It grays out the email field in the GUI so you can’t […]
Tag: Shoretel
Another quick fix today. Occasionally you’ll get a voicemail error message from a user’s voice mail box that says, “No Messages My Be Taken For This Mailbox”. It’s vague and gives no indication why this is happening. The user’s voice mail box might not even be full when this happens. Unfortunately I’ve seen this happen […]
Set Up An On-Hours Schedule Before you start, this page in Director requires a special ActiveX control. I’ve posted an article here on how to install this control manually in case your PC security prevents you from installing it automatically on the site. Just go ahead and install both controls mentioned as you’ll need them when you […]
If you’ve inherited a ShoreTel system from a previous Administrator you may run into the unfortunate situation where they recorded the menus directly into ShoreTel. While not a bad way to record menus, it doesn’t lend well to having a backup or master file to edit for your Auto-Attendants, or Workgroup Voice Mail prompts. Note […]
If you have a Cyberoam, multiple networks, and/or a ShoreTel system, you’ll run into problems where one network might not pass traffic to another for inexplicable reasons. You can also get one way voice traffic with ShoreTel because of this. Typically this is due to something called “Asymmetric Routing”. Any number of things can cause […]