This is again a hard piece of information to find as most of the time you only get walked through this when talking to TAC. I found this written down in my IT journal. No idea why I haven’t posted it. Resetting a phone to factory defaults is a good way to troubleshoot a phone […]
Tag: IP
Occasionally your ShoreTel system will just flat refuse to dial certain numbers on certain phone lines. In my experience this happens most with PRI/Voice T1’s dialing to specific area code/prefix combinations. A lot of times this is due to those no-contract prepaid cell phones you get for $30 at Wal-Mart. Other times it’s weird long distance […]
Have recently done some experimenting with the Cyberoam PPTP VPN for road warrior connections. We were having a LOT of instability issues with L2TP VPN. The biggest reason for using L2TP is security as it encrypts all traffic, but if your user’s apps and everything are encrypted anyway, this can cause a bottleneck. Another issue […]
So you’ve having trouble with your internet at home. It may or may not be completely down and you are trying to figure out where the problem is. It might be slow, it might drop off a lot. Your router and modem have been rebooted many times, but before you call Tech Support and get […]
It’s funny but I’ve probably been on twenty ShoreTel system installs and I don’t think a single one of them didn’t have a fax server somewhere in the mix. It just makes sense right? You spend all that money on a phone system that will pay for itself twice in a year if you have […]