Disable Outlook Call Handling In ShoreTel Director

One of the more helpful, or not helpful features of the ShoreTel phone system is Outlook Calendar integration. I’ve worked with the ShoreTel phone system since roughly 2007 in various capacities and this is one of those features that either works, or doesn’t depending on version of Office, ShoreTel, and phase the moon is in. […]

Editing Personal Call Handling Rules For Other Users in ShoreTel

This is one of those guides that requires some knowledge of relational databases and the confidence to edit your ShoreWare Director Database without screwing it up. You’ll need some software on your ShoreTel Server to do this. I prefer HeidiSQL but you can use any MySQL GUI that you prefer. You can even install PHPMyAdmin […]