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phone shoretel tech

How to Factory Reset a ShoreTel Phone

This is again a hard piece of information to find as most of the time you only get walked through this when talking to TAC. I found this written down in my IT journal. No idea why I haven’t posted it. Resetting a phone to factory defaults is a good way to troubleshoot a phone […]

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phone shoretel tech

Virtual Receptionists in ShoreTel?

I’ve been trying to keep up on ShoreTel news lately so I can be up on any updates or issues. I ran across this article from virtual-strategy.com this morning: http://bit.ly/SRduMt. It looked like a normal press release but on the second page a comment from the IT director at McAngus, Goudelock and Courie LLC (a […]

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geeky Home Technology tech

The Smart Way To Backup Your Stuff Part 1: Basic Organization

As an IT professional I have this near legal obligation to tell people to back their stuff up. I think the State of Texas actually tried passing a law that said, “Every conversation with a computer nerd shall include the phrase ‘back your stuff up’ and ‘Han shot first’.” The phrase, “backup your stuff”  really […]

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geeky Home Technology tech

Intermediate Home Internet Troubleshooting

So  you’ve having trouble with your internet at home. It may or may not be completely down and you are trying to figure out where the problem is. It might be slow, it might drop off a lot.  Your router and modem have been rebooted many times, but before you call Tech Support and get […]