How to Use Schedules In Auto-Attendants in ShoreTel

This article won’t tell you how to set up an auto-attendant in general, I may do that later. This article focuses on how to use schedules with Auto-Attendants. I’m also going to talk ‘auto-attendant theory’ a bit which should actually apply to other phone systems. Refer to my article on setting up schedules for links […]

Export a Wave File From ShoreTel's Auto-Attendant Menu

If you’ve inherited a ShoreTel system from a previous Administrator you may run into the unfortunate situation where they recorded the menus directly into ShoreTel. While not a bad way to record menus, it doesn’t lend well to having a backup or master file to edit for your Auto-Attendants, or Workgroup Voice Mail prompts. Note […]

Record A ShoreTel Auto-Attendant Using Voice Mail

I’ve got a few articles on Auto Attendants coming out over the next couple of days. This is my favorite method for recording auto attendant menus because it doesn’t require me to be in the director and I don’t have to schedule my voice person to do this. Recording a menu with voice mail is […]