Disable Outlook Call Handling In ShoreTel Director

One of the more helpful, or not helpful features of the ShoreTel phone system is Outlook Calendar integration. I've worked with the ShoreTel phone system since roughly 2007 in various capacities and this is one of those features that either works, or doesn't depending on version of Office, ShoreTel, and phase the moon is in. [...]

ShoreTel Backup Method Revisited

Occasionally I'll get a comment on the blog that says, "This post is three years old but it worked" which is really nice to hear. It also means that at least in the case of ShoreTel most stuff is fairly consistent between versions. I was thinking about backing up ShoreTel servers today and looked at [...]

CMOS Batteries – Most Common Type

Quick post for something to add to your toolkits. Occasionally a CMOS battery will go out, especially on an old machine that's been sitting around a while. They last several years but not forever. I've seen some ancient machines that use some weird battery packs but most motherboards use plain old 'CR2032' lithium batteries. You [...]

Editing Personal Call Handling Rules For Other Users in ShoreTel

This is one of those guides that requires some knowledge of relational databases and the confidence to edit your ShoreWare Director Database without screwing it up. You'll need some software on your ShoreTel Server to do this. I prefer HeidiSQL but you can use any MySQL GUI that you prefer. You can even install PHPMyAdmin [...]

ShoreTel Communicator Encountered Error While Attempting to Connect to Server

Had this problem on a few machines during a failed upgrade. I found the fix here at Read, Deploy, Enjoy!. Here's the link. Basically it involves setting the permissions to the STClient Login object under DCOM Config in your Component Services to to "Everyone". What I ran into was slightly different. The object wasn't even [...]

GotFreeFax Online Faxing – Free, No Ads

I was recently made aware of a great service for fax troubleshooting and basic faxing called "GotFreeFax.com". I had used another service for my troubleshooting and just basic faxing needs online, but these guys reached out to me and I'm convinced theirs is definitely better. Here's a rundown of their free fax features: Two free [...]