ShoreTel Communicator Not Installing Properly – Fixes

If you've got a new ShoreTel system install, there are a few things that can go wrong with installing Communicator on people's machines. Several problems I've run into are the following: ShoreTel Communicator install isn't writing the registry key. It seems to install fine otherwise. Communicator fails midway through the installation. Communicator demands to have [...]

How To Look Up Phone Service Providers By Area Code and Extension

Sometimes you need to not only know where a phone number is dialing from (area codes tell you this) but who provides the phone number, and whether it's a cell phone or not. Typically you can get all this information from one website. Here's how to do it and how to interpret what comes back. [...]

Add Hyperlinked Pictures to Outlook 2007 Signatures

I had an interesting question come up yesterday about how to put a Facebook Like button in an Outlook signature. At first I thought the obvious answer was that it was not possible. What the user was really asking though was if we could put a Facebook link button/graphic in a signature or not. I [...]

Cleanly Removing a User Profile from Windows 7

One IT trick I learned a long time ago that seems to fix a lot of problems, especially with users who've been in a Windows system for years, is called "Rebuilding A Profile". The most dramatic example of problems caused by a corrupted user profile that I've come across was from an old engineer at the [...]

How to Set Up Blocked and Safe Site lists In Cyberoam 10

If  you have a Cyberoam appliance you know that you can actually manage content filtering for individuals, specific machines or just about any sort of granular criteria you can think of. So I went about unblocking Facebook for several people around the office so they can use it. When I did my boss told me [...]