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shoretel Systems Administration

How to Set Up an Active Directory Integrated ShoreTel System to Work With Hosted E-mail Solutions

A commenter named Justin pointed this out to me in the ShoreTel Active Directory Integration post. When you set up Active Directory Integration, one of the ‘problems’ is that ShoreTel will pull the e-mail address from the “User Principal Name” of your Active Directory System. It grays out the email field in the GUI so you can’t […]

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geeky phone shoretel tech Uncategorized

Dock Your iPhone to Your ShoreTel Phone? Coming Soon! Sort of…

I saw a press release for ShoreTel Dock this morning. Heard about it through the grapevine a few months ago but wasn’t sure what it was. Here’s the ShoreTel announcement page for it. http://www.shoretel.com/dockit.html I looked over the specs for the Dock phone and I have to say, that as big a fanboy as I […]

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phone shoretel

Fixing ShoreTel No Messages May Be Taken For This Mailbox Voicemail Error

Another quick fix today. Occasionally you’ll get a voicemail error message from a user’s voice mail box that says, “No Messages My Be Taken For This Mailbox”. It’s vague and gives no indication why this is happening. The user’s voice mail box might not even be full when this happens. Unfortunately I’ve seen this happen […]

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phone shoretel tech

Adding ShoreTel Option 156 to Old Cisco Routers

Found this in my book of notes today. Thought I’d pass this along. There’s a lot of old Cisco Routers out there that configured as DHCP servers on small networks with ShoreTel phones on them. Here’s how to set them up to auto-configure your phones. I’m assuming the router’s DHCP pool has already been set up. […]

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phone shoretel tech

How to Use Schedules In Auto-Attendants in ShoreTel

This article won’t tell you how to set up an auto-attendant in general, I may do that later. This article focuses on how to use schedules with Auto-Attendants. I’m also going to talk ‘auto-attendant theory’ a bit which should actually apply to other phone systems. Refer to my article on setting up schedules for links […]