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phone shoretel tech

Assigning a Specific SNTP Server to ShoreTel Phones

It doesn’t come up often but occasionally you’ll find your phones aren’t getting the right information from your network’s time server. Some partners will set up the ShoreTel server as the SNTP server for your phones. I’ve been told this isn’t great practice anymore. Your network may not be set up in a way that […]

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phone shoretel tech

ShoreTel Dropped Calls – Some fixes

This is quick post today. Recently we fixed a dropped call problem around here. I’d like to outline what actually caused the problem and how it was resolved. Cause I believe the initial cause was that I had upgraded to ShoreTel 12.1. If you take a look at shoretelforums.com you’ll see that they have a […]

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daily phone shoretel tech

PRI Trace on ShoreTel Switch

This post is about how to do a PRI trace on a ShoreTel T1 switch. I couldn’t find good text instructions on how to do this on the internet. Dr Voip has instructions on how to debug caller ID but if you need a trace log, it won’t help much. It’s probably in the ShoreTel […]

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phone shoretel tech

How To Look Up Phone Service Providers By Area Code and Extension

Sometimes you need to not only know where a phone number is dialing from (area codes tell you this) but who provides the phone number, and whether it’s a cell phone or not. Typically you can get all this information from one website. Here’s how to do it and how to interpret what comes back. […]

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phone shoretel tech

How to Swap out a T1 Voice Switch Shoretel

Short one today. I’ve been having a few issues with phone calls here, so after getting a new circuit and all that the problem didn’t resolve, so i’m thinking it’s our T1 switch. I wanted to make a few notes on how to go about swapping them out. ┬áStep 1 – First set up the […]