How to Install the ShoreTel Voicemessage Control Manually

Imagine if you will: You’re in the middle of Canada with a sketchy internet connection and you desperately need to update your ShoreTel auto-attendant for Labor Day. You’ve had the recording needed sent to you and you’ve connected to your work via VPN. You go into the auto-attendant menus to upload the recording and you […]

Record A ShoreTel Auto-Attendant Using Voice Mail

I’ve got a few articles on Auto Attendants coming out over the next couple of days. This is my favorite method for recording auto attendant menus because it doesn’t require me to be in the director and I don’t have to schedule my voice person to do this. Recording a menu with voice mail is […]

ShoreTel Phone Mute Button Commands

I don’t really know what else to call these. These are commands you can use on the ShoreTel phone by hitting the mute button and dialing a series of numbers and hitting Pound. I believe there is a reference for this in the Administration Guide on your server but I’m posting it here for instant […]

How To Use The Soft Phone On ShoreTel Communicator

Yes! You can use the ShoreTel system entirely on your PC! You can make and receive calls and talk to people directly with ShoreTel Communicator. This is a great way to let telecommuters work from home without sending a phone, power brick, router, and a bunch of other stuff with them. It’s also the way […]

Call From Specific Phone Line With ShoreTel

Occasionally your ShoreTel system will just flat refuse to dial certain numbers on certain phone lines. In my experience this happens most with PRI/Voice T1’s dialing to specific  area code/prefix combinations. A lot of times this is due to those no-contract prepaid cell phones you get for $30 at Wal-Mart. Other times it’s weird long distance […]

ShoreTel Communicator On 64 Bit Windows

This is one of those questions I get asked a lot. “Does Shoretel Communicator Work With Windows 7 64 Bit?”. The answer is pretty easy. Yes it does. I’ve got it running on several machines here with just a couple of issues. I checked my settings to make sure I hadn’t added any compatibility settings […]

Install a Multi-Tech Fax Server on ShoreTel System

It’s funny but I’ve probably been on twenty ShoreTel system installs and I don’t think a single one of them didn’t have a fax server somewhere in the mix. It just makes sense right? You spend all that money on a phone system that will pay for itself twice in a year if you have […]