One of the more helpful, or not helpful features of the ShoreTel phone system is Outlook Calendar integration. I’ve worked with the ShoreTel phone system since roughly 2007 in various capacities and this is one of those features that either works, or doesn’t depending on version of Office, ShoreTel, and phase the moon is in. Typically I’ve never really had anyone that actually wanted it so it never got installed on purpose. However, I’ve had some people ask about this particular feature so I thought I’d post a quick fix here on how to disable it on the server-side.
The complaint is typically the phone won’t ring for mysterious reasons even though everything is configured properly. You’ll often hear that the phone stops ringing at 9:00 but then will start again at 10:00 on Tuesdays.
The instructions below are particularly helpful for people in remote areas where it may be difficult to RDP into their machines to uninstall Calendar Integration.
How to Remotely Disable Automatic Outlook Call Handing in ShoreWare Director
Step 1 – Log into ShoreWare Director
Step 2- Go to your user’s Personal Options.
Step 3 – If the box that is labeled “Outlook Automated Call Handing” is checked, simply uncheck it and hit save.
The user’s phone should now ring, even if they have something scheduled in Outlook.
Note – You should be able to change what call handling mode ShoreTel Communicator goes into with Calendar Integration installed in each individual appointment. You may have to go into Outlook’s add-ins manager and physically enable the add-ins if you want the feature to work.