How to Use Schedules In Auto-Attendants in ShoreTel

This article won’t tell you how to set up an auto-attendant in general, I may do that later. This article focuses on how to use schedules with Auto-Attendants. I’m also going to talk ‘auto-attendant theory’ a bit which should actually apply to other phone systems. Refer to my article on setting up schedules for links […]

How to Set Up Custom Schedules in ShoreTel

A custom schedule in ShoreTel is how you deal with emergencies, unscheduled off times and other times where you need your phones to ring different at a certain time on certain days. The big use I see for it is when weather is bad, or when your office has some other sort of emergency. Some […]

How to Set Up Holiday Schedules in ShoreTel

Holiday Schedules are different from on-hours schedules. For one a holiday schedule has specific dates, but no times. These schedules activate for the entire day from midnight to 11:59pm on the dates selected. How to Set Up Holiday Schedules in ShoreTel I’m going to go over two competing theories on how to do this first, […]

Schedules In ShoreTel

Every once in a while you come across something in your field of expertise that you have just completely forgotten how works. With me it’s usually because I haven’t messed with something in a while and just can’t remember how it works. How schedules work in ShoreTel was one of those things. Since it’s so basic […]

Setup an On-Hours/Off-Hours Schedule in ShoreTel

Set Up An On-Hours Schedule Before you start, this page in Director requires a special ActiveX control. I’ve posted an article here on how to install this control manually in case your PC security prevents you from installing it automatically on the site.  Just go ahead and install both controls mentioned as you’ll need them when you […]

How to Keep Your Personal Contacts Synced and Up To Date

I’m a big fan of Google Mail. I can’t count the times it has saved me from a lot of trouble. I used to keep a contact list on Outlook and managed to sync it to my various cell phones via sketchy software that barely worked and required a lot of editing. These days your […]

Support Entry Mode for ShoreTel

I’ve heard Support Entry Mode referred to as several different terms. Technician Mode, Maintenance Mode, Special Mode, and a few others, sometimes by TAC themselves. It’s really a special way of logging into ShoreTel Director so that you can change several hidden fields and it’s not obvious how to use it.   How To Access […]