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phone shoretel tech

How to Factory Reset a ShoreTel Phone

This is again a hard piece of information to find as most of the time you only get walked through this when talking to TAC. I found this written down in my IT journal. No idea why I haven’t posted it. Resetting a phone to factory defaults is a good way to troubleshoot a phone […]

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Systems Administration tech

InfoMaker 10.5 – Unable to Load DLL or Client Library Error

If you’ve got a Sybase database you’re hooking up to and Windows Vista or 7, there can be some weird errors that crop up with Infomaker. I recently came out victorious in a three-month battle with InfoMaker at the office. I got the following errors across multiple versions of the product. Unable to load Client […]

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phone shoretel tech

Record A ShoreTel Auto-Attendant Using Voice Mail

I’ve got a few articles on Auto Attendants coming out over the next couple of days. This is my favorite method for recording auto attendant menus because it doesn’t require me to be in the director and I don’t have to schedule my voice person to do this. Recording a menu with voice mail is […]

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phone shoretel tech

ShoreTel Phone Mute Button Commands

I don’t really know what else to call these. These are commands you can use on the ShoreTel phone by hitting the mute button and dialing a series of numbers and hitting Pound. I believe there is a reference for this in the Administration Guide on your server but I’m posting it here for instant […]

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phone shoretel tech

Virtual Receptionists in ShoreTel?

I’ve been trying to keep up on ShoreTel news lately so I can be up on any updates or issues. I ran across this article from virtual-strategy.com this morning: http://bit.ly/SRduMt. It looked like a normal press release but on the second page a comment from the IT director at McAngus, Goudelock and Courie LLC (a […]