phone shoretel tech

ShoreTel Communicator On 64 Bit Windows

This is one of those questions I get asked a lot. “Does Shoretel Communicator Work With Windows 7 64 Bit?”. The answer is pretty easy. Yes it does. I’ve got it running on several machines here with just a couple of issues.
I checked my settings to make sure I hadn’t added any compatibility settings or anything. So here’s a rundown of what I’ve got. Your mileage may vary.
I’m running 12.2


ShoreTel Communicator is not running as Administrator. I do have Privilege Authority running on my network with Shoretel.exe being given permission to run in the Administrators group, so that might be a reason.

There are no compatibility settings checked, it just runs and works as far as I can tell.


I’ve run into two issues with Communicator on the 64 bit version of Windows 7.

The first issue is really with Office 2010. I could not get Outlook voice mail integration or contact importing to work. My users don’t really use the Outlook integration so the ones that do I just have it e-mail a wave file. They’re mostly checking it on cell phones, so existing users already had this set up.

The second issue had more to do with installing it. For some reason my workstations didn’t get the package from Group Policy. My Windows 7 32 bit PC’s had no problem with this whatsoever. I really can’t tell if this was a problem with the package, my GPO, Windows or ShoreTel’s installer package. We just installed it on our image and it ran fine. I haven’t run any updates to see if there’s a problem there.

So that’s the easy answer. You can install ShoreTel Communicator on Windows 7 64bit and it will work just fine. The Outlook integration thing might not be a big deal for most people and it’s easy to work around.
If you found this information useful or have any questions feel free to drop me a line here, or on Twitter.

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