This is one of those ‘probably never’ pieces of information. I’ve had to do this exactly one time to check and see why a phone was screwing up.
When you need to telnet into any ShoreTel device you must be using the ShoreTel server. You’ll need to know the IP address of the phone you need to telnet into. You can find this in the Shoreware Director under IP Phones > Individual IP Phones.
- Remote into the ShoreTel Server
- Go to a command prompt and type in “cd \Pro*\Sho*\*ser*” (that’s a fancy wildcard trick to get there faster).
- Type “phonectl -pw 1234 -telneton XXX.XXX.XXX.XXX”. The phone password is usually 1234, but you can change it under IP Phones > Options. Of course this will require a phone reboot, and if your phone is having issues you may have to do it manually. The XXX.XXX.XXX.XXX is the IP address of the phone.
- Telnet into the phone from your ShoreTel Server. If the telnet fails, you’ll have to do steps 1 through 3 again.
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Note: The full path should be “C:\Program Files\Shoreline Communications\ShoreWare Server”. It could also be “C:\Program Files (x86)\Shoreline Communications\ShoreWare Server”
You could also do a “dir \s phonectl.exe” and try to find the phonectl.exe command that way. You can copy that program and the ipbxctl.exe files to another computer and telnet into the phones and switches without remoting into your ShoreTel server.