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phone shoretel tech

ShoreTel Dropped Calls – Some fixes

This is quick post today. Recently we fixed a dropped call problem around here. I’d like to outline what actually caused the problem and how it was resolved. Cause I believe the initial cause was that I had upgraded to ShoreTel 12.1. If you take a look at shoretelforums.com you’ll see that they have a […]

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cyberoam daily tech Uncategorized

How to set up L2TP VPN in Cyberoam

If you need a super easy VPN that can be used without buying a software client like Cisco VPN Client, then L2TP is definitely the way to go. Windows 7, Vista and XP all have a built-in VPN client that can hook up to it. It’s a really good alternative to traditional IPSEC especially for […]

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daily shoretel tech

ShoreTel Communicator Not Installing Properly – Fixes

If you’ve got a new ShoreTel system install, there are a few things that can go wrong with installing Communicator on people’s machines. Several problems I’ve run into are the following: ShoreTel Communicator install isn’t writing the registry key. It seems to install fine otherwise. Communicator fails midway through the installation. Communicator demands to have […]

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daily phone shoretel tech

PRI Trace on ShoreTel Switch

This post is about how to do a PRI trace on a ShoreTel T1 switch. I couldn’t find good text instructions on how to do this on the internet. Dr Voip has instructions on how to debug caller ID but if you need a trace log, it won’t help much. It’s probably in the ShoreTel […]

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phone shoretel tech

How To Look Up Phone Service Providers By Area Code and Extension

Sometimes you need to not only know where a phone number is dialing from (area codes tell you this) but who provides the phone number, and whether it’s a cell phone or not. Typically you can get all this information from one website. Here’s how to do it and how to interpret what comes back. […]