Disable Outlook Call Handling In ShoreTel Director

One of the more helpful, or not helpful features of the ShoreTel phone system is Outlook Calendar integration. I’ve worked with the ShoreTel phone system since roughly 2007 in various capacities and this is one of those features that either works, or doesn’t depending on version of Office, ShoreTel, and phase the moon is in. Typically I’ve never really had anyone that actually wanted it so it never got installed on purpose. However, I’ve had some people ask about this particular feature so I thought I’d post a quick fix here on how to disable it on the server-side.

The complaint is typically the phone won’t ring for mysterious reasons even though everything is configured properly. You’ll often hear that the phone stops ringing at 9:00 but then will start again at 10:00 on Tuesdays.

The instructions below are particularly helpful for people in remote areas where it may be difficult to RDP into their machines to uninstall Calendar Integration.

How to Remotely Disable Automatic Outlook Call Handing in ShoreWare Director

Step 1 – Log into ShoreWare Director

Step 2- Go to your user’s Personal Options.

Step 3 – If the box that is labeled “Outlook Automated Call Handing” is checked, simply uncheck it and hit save.

The user’s phone should now ring, even if they have something scheduled in Outlook.

Note – You should be able to change what call handling mode ShoreTel Communicator goes into with Calendar Integration installed in each individual appointment. You may have to go into Outlook’s add-ins manager and physically enable the add-ins if you want the feature to work.

 

Connecting To Servers Without Remoting In

More of a quick tip than a real How To, but I’m surprised how many Systems Administrators don’t know this. A lot of the tasks you do on your local workstations that you also do on your servers can be done remotely without any sort of third-party tools. You can connect to the Services, Computer Management, and several other common tasks on a remote machine quickly without having to use RDP or anything like that, as long as you have administrative access to the machine in question (or at least know an admin password).

Connecting To Common Tasks On Remote Machines

Step 1 – Check to see if what you’re needing on your local machine has an “Action Menu” at the top. I’ll use Services as an example.

Local Services

Step 2 – Click on the Action menu and select “Connect to another computer…”

Step 3 – Type in the host name or IP address of the computer you need to connect to.

Step 4 – Enter a password if asked, but if you already have proper credentials you’ll be looking at the services on that local machine.

I know this has saved me countless hours of time over the last several years when my various servers failed to start up correctly. Sometimes if there’s something wrong this will time out, but for quick checks, it’s an invaluable tool. I’ve also found that even when other remote tools don’t work, this usually will.