How to Use Schedules In Auto-Attendants in ShoreTel

This article won’t tell you how to set up an auto-attendant in general, I may do that later. This article focuses on how to use schedules with Auto-Attendants. I’m also going to talk ‘auto-attendant theory’ a bit which should actually apply to other phone systems. Refer to my article on setting up schedules for links […]

How to Set Up Holiday Schedules in ShoreTel

Holiday Schedules are different from on-hours schedules. For one a holiday schedule has specific dates, but no times. These schedules activate for the entire day from midnight to 11:59pm on the dates selected. How to Set Up Holiday Schedules in ShoreTel I’m going to go over two competing theories on how to do this first, […]