Setup an On-Hours/Off-Hours Schedule in ShoreTel

Set Up An On-Hours Schedule

Before you start, this page in Director requires a special ActiveX control. I’ve posted an article here on how to install this control manually in case your PC security prevents you from installing it automatically on the site.  Just go ahead and install both controls mentioned as you’ll need them when you set up your auto-attendant scheduling.

Step 1 – Log in to Shoreware Director. If you still are entering a password to get into director, check out my article on Active Directory Integration. It will make your life as a ShoreTel admin so much better.

Step 2 – Click on Schedules on the left hand side of the page. You should see the entries for On-Hours, Holiday and Custom Schedules. Click on Add New next to the On-Hours Section. You should see this:

ShoreTel - On Hours Scheduling - Blank

If you don’t see this, you’ll probably get an error and the site asks to install an ActiveX control. If you don’t get the message, please refer to this article to install the control manually.

Step 3 – Give the schedule a name then Select the areas in the grid that represent the times your office or site is open. They will turn blue. You can only do this one day at a time, you can’t just make a big square over the grid to select multiple days at a time.

Say your hours are 8am to 5pm Monday through Friday, and you are closed Saturday and Sunday. What you can do is select 8-5 on Monday, then right click on the blue section and select “Fill Week”. It will fill up the entire week 8-5, then just right click on the Saturday column and select “Delete”, this will remove the selection from Saturday. Do the same thing on Sunday. Here’s how it will look:

ShoreTel - On Hours Scheduling

Of course if you have hours that aren’t the same every day. You’ll want to manually select each time range instead of clicking “Fill Week” if this is the case.

 Step 4 – Before you save, right click on each entry and select “Edit” and make sure the time is right. It’s sometimes hard to see what you’ve selected. You can just change the time on the dialog box and it will adjust it on the grid.

Step 5 – Click Save.

Your schedule is now set up. Anything in white on this schedule is automatically considered to be “Off-Hours” for that schedule. This means you do not need to set up a separate off-hours schedule.

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