A custom schedule in ShoreTel is how you deal with emergencies, unscheduled off times and other times where you need your phones to ring different at a certain time on certain days. The big use I see for it is when weather is bad, or when your office has some other sort of emergency. Some other uses I’ve encountered are: unscheduled meetings where you have to close up shop, public service announcements, technical outages (unrelated to the phone system), and days when you’ve planned to close early.
How to Set Up Custom Schedules in ShoreTel
Custom schedules work almost exactly the same as Holiday schedules, except that you can add a time range to a date. I highly suggest you at least make a blank Custom Schedule on your ShoreTel system and add it to ALL of you auto attendants. That way if you’ve got an emergency, all you have to do is add the date and time you want it to run and it will automatically be applied and you don’t have to worry that some menu somewhere doesn’t have it.
Step 1 – Log into ShoreWare Director. Check out Active Directory Integration if you still have to enter a password.
Step 2 – Click on Schedules and then click the “Add New” link under the Custom Schedules section. You should see this:
Step 3 – Go ahead and name the schedule and hit save.
Step 4 – Click the add new button to add a custom schedule. You have to enter single specific days and time ranges. Unfortunately you can’t enter a date range, so if you have several days in a row you need it to run you’ll have to put them all in individually.
Step 5 – Make sure you click save once you’ve entered everything in.
Keep in mind custom scheduling overrides both Holiday and On-Hours scheduling. So anything you put here will supersede any other schedules you have. That’s why I recommend you put a blank one in and just add to it as necessary.