Every once in a while you come across something in your field of expertise that you have just completely forgotten how works. With me it’s usually because I haven’t messed with something in a while and just can’t remember how it works. How schedules work in ShoreTel was one of those things.
Since it’s so basic I figured that I could easily answer the one question I had on the internet. That question was, “How do off-hours work?”. I couldn’t find anything readily, nor was the answer clear in the help file either.
That’s why I started this blog originally, to attempt to give clear answers on both complicated topics, and simple stuff like how ShoreTel schedules work.
I’m going to make this one into several posts as some of the stuff is pretty specific and really deserves its own post.
Schedules In ShoreTel
Schedules are one of those few things in ShoreTel that aren’t necessarily site dependent. This means you can set up one schedule and assign it to things across multiple sites, or make multiple schedules and assign them to different things on one site.
There are four kinds of schedules you can set up. Here’s a brief explanation of how they work.
On-Hours – On-Hours Schedules are based on day of week, and a time range. It’s all or nothing for days of the week. This is used for setting up when your office or site is open.
Off-Hours – You can’t set up an off-hours scheduling in the scheduling menu. The way off hours work is that any time in the on-hours schedule that is not selected is off-hours.
Holiday – Holiday schedules a specific day of the year, and no time range. You can pick December 25th for Christmas, or January 21st, 2013 for Martin Luther King Jr. Day (US). You can not set a date range, or a time range on this. So if a holiday has more than one day, you have to put in each date of the holiday individually. So for Thanksgiving you’d have to enter 11/28/2013 and 11/29/2013 as separate holidays. This overrides on-hours schedules.
Custom – Custom schedules are a specific date, and a time range on that date. The intended purpose for this is emergencies, one-off office closures or any number of things where you might want to change what your phone system does for a short time. You could put in 01/18/2013 8:00a – 5:00p for say, an unexpected weather emergency. This overrides both Holiday and On-Hours scheduling.
How to Set Up On-Hours/Off-Hours Schedules in ShoreTel
How to Set Up Holiday Schedules in ShoreTel
How to Set Up Custom Schedules in ShoreTel
How to Use Schedules In Auto-Attendants in ShoreTel
How to Use Schedules in Workgroups in ShoreTel
Other Uses for Schedules in ShoreTel