Imagine if you will: You’re in the middle of Canada with a sketchy internet connection and you desperately need to update your ShoreTel auto-attendant for Labor Day. You’ve had the recording needed sent to you and you’ve connected to your work via VPN. You go into the auto-attendant menus to upload the recording and you can’t until you install an ActiveX control. No big deal, you do and Shoreware Director asks you if you want to leave the page. It becomes quickly apparent that no matter what you do, it will just keep looping you back to the Quick View Page and never install the component.
I’ve seen this happen a lot, especially when you’re working remote, or using Internet Explorer. You know because you have to use Internet Explorer to work with Director. Great way to design your software ShoreTel! Restrict what browsers work then make it virtually impossible to actually change prompts because of that browsers security measures!
Fortunately there is a fix and it’s fairly easy.
How To Install ShoreTel Voicemessage Control Manually
Step 1 – Download the following file: http://servername/shorewaredirector/voicemessage.ocx. If you set up ShoreTel to connect with Active Directory using my guide your URL should be http://shoretel/shorewaredirector/voicemessage.ocx and you can just click that to get it. I typically save it to the C:\temp directory for simplicity.
Step 2 – Close Internet Explorer (You might want to write the next couple steps down before proceeding if you don’t have another browser installed).
Step 3 – Open a command prompt in Administrator Mode and type the following “regsvr32 C:\temp\voicemessage.ocx”. If you saved voicemessage.ocx to the C:\temp folder you can just copy and paste that into the command prompt. You should get a message saying it was registered successfully.
Step 4 – Go back into ShoreWare Director into the auto attendant menu you want to change. It will ask you if you want to allow voicemessage.ocx to run. Tell it to Allow. It will give you the leave page dialog again, click leave. Go back to the Auto Attendant menu and you’ll probably get a dialog box about Windows Firewall, allow the plugin to run. You should now be able to import files.
Notes: If you get the error 80040200 when registering the OCX file, that just means you need to run the command prompt as an administrator.
There is also a file called twentyfour7.ocx that allows you to use the scheduler pages. It might be worth registering this control too. Use the same method as above to do so.
Hopefully this has saved you some frustrations. If you know of any more stuff like this please leave the info in the comments as it helps everyone.