Quick post! I had a user whose InfoMaker 10.5 was just crashing when she opened a report. It would give the infamous “Check for solutions online” dialog box when you opened a report from the library. Any report at all would cause the crash. I fought with this for two days before I found the answer here at Chris Pollach’s Blog on LMPX.com. I’ll put the instructions here though in case that site ever disappears.
- Exit InfoMaker. Since it has already crashed, you’re probably not in it anyway.
- Run “RegEdit”. It is important to do this logged on as the username that’s having the problem as it seems to be profile specific. You will have to load that user’s hive if you are running regedit from another account.
- Delete this specific folder: HKEY_CURRENT_USER\Software\Sybase\InfoMaker\10.5\Layout\Default
- Check InfoMaker and see if the problem is resolved.