Another quick fix today. Occasionally you’ll get a voicemail error message from a user’s voice mail box that says, “No Messages My Be Taken For This Mailbox”. It’s vague and gives no indication why this is happening. The user’s voice mail box might not even be full when this happens.
Unfortunately I’ve seen this happen seemingly at random without the user changing anything and it’s not always obvious what is causing the issue when you look at their settings.
So here’s the Fix.
Server Side Fix
Step 1 – Open the user up in Director under Users -> Individual Users
Step 2 – Click on Personal Options
Step 3 – Edit their Standard Call Handling Mode and Uncheck the box labeled “Enable Voice Mail ‘Greeting Only’ Mode” and click save. You will probably need to check all the other call handling modes and make sure this isn’t checked there.
At Their Desk Fix
Here’s how to fix the same problem through Communicator at the user’s desk.
Step 1 – Go into the Options menu and select their current call handling mode.
Step 2 – Uncheck the “Enable Voice Mail ‘Greeting Only’ Mode” box and click Apply and OK buttons.