How to Set Up Custom Schedules in ShoreTel

A custom schedule in ShoreTel is how you deal with emergencies, unscheduled off times and other times where you need your phones to ring different at a certain time on certain days. The big use I see for it is when weather is bad, or when your office has some other sort of emergency. Some […]

How to Set Up Holiday Schedules in ShoreTel

Holiday Schedules are different from on-hours schedules. For one a holiday schedule has specific dates, but no times. These schedules activate for the entire day from midnight to 11:59pm on the dates selected. How to Set Up Holiday Schedules in ShoreTel I’m going to go over two competing theories on how to do this first, […]

Setup an On-Hours/Off-Hours Schedule in ShoreTel

Set Up An On-Hours Schedule Before you start, this page in Director requires a special ActiveX control. I’ve posted an article here on how to install this control manually in case your PC security prevents you from installing it automatically on the site.  Just go ahead and install both controls mentioned as you’ll need them when you […]

Support Entry Mode for ShoreTel

I’ve heard Support Entry Mode referred to as several different terms. Technician Mode, Maintenance Mode, Special Mode, and a few others, sometimes by TAC themselves. It’s really a special way of logging into ShoreTel Director so that you can change several hidden fields and it’s not obvious how to use it.   How To Access […]

Group and Overhead Paging in ShoreTel

Something I’ve overlooked for a long time is the paging features ShoreTel comes with. You’ve basically got two options with ShoreTel: Group Paging (over the phone loudspeaker) or Overhead Paging through your public address system. Group paging is pretty simple to set up, whereas overhead paging can be just about as complicated as you want. […]

More Fixes for Random Dropped Calls on the ShoreTel System

This is just a quick post about calls getting dropped and other phone related issues with the ShoreTel phone system. A lot of times it isn’t the ShoreTel hardware that’s the root problem, it is the networking equipment it is attached to. Here are some I’ve run into, and things to look for if your […]

How To Use ShoreTel Communicator On A Workstation Not On The Domain

Just a quick one today. My Google feeds showed a few people searching for ShoreTel not working on a computer not attached to your domain. This is incredibly simple and easy to set up. You do need to know a few things if you’ve integrated your ShoreTel server with your domain, though. By ‘default’ ShoreTel […]

Export a Wave File From ShoreTel's Auto-Attendant Menu

If you’ve inherited a ShoreTel system from a previous Administrator you may run into the unfortunate situation where they recorded the menus directly into ShoreTel. While not a bad way to record menus, it doesn’t lend well to having a backup or master file to edit for your Auto-Attendants, or Workgroup Voice Mail prompts. Note […]

How to Use Audacity to Create ShoreTel Auto Attendant Menus

Every so often you’ll need to update your auto attendants and don’t really want to spend a lot of time on it. Here’s a quick way to use Audacity to make or edit auto attendant menus. You can take these settings and convert them for use in other sound recording programs, it’s basically the same […]